Support

Most answers are below. If yours isn't, email us — we read every message.

Scanning

My receipt came out blurry

An iPhone's main camera cannot focus closer than about 10 cm. Hold the phone roughly 20–30 cm away so the whole receipt fits in frame. The app detects a badly focused page and flags it so you can retake it rather than saving wrong numbers.

Some fields were read incorrectly

Every extracted field is editable before you save, and again afterwards from the receipt's detail screen. Fields the app was unsure about are marked with an amber warning triangle so you know where to look first.

What is Cloud Extraction, and do I need it?

Scanning and text recognition always run on your device. Cloud Extraction is an optional extra step that sends the page image to our service for a more accurate reading of difficult receipts — faded thermal paper, crumpled paper, multi-column layouts. You can switch it off entirely in Settings → Extraction, and the app keeps working without it.

How many free accurate scans do I get?

Ten. Before each scan the app asks whether you want to use one, so you always know where you stand. After that, scanning continues on your device — nothing stops working, the reading is simply less reliable on difficult receipts.

Documents

What does “Make Searchable” do?

It reads every page and adds an invisible text layer to the PDF. The page looks identical, but the words become selectable, copyable and findable — in Spotlight, in Files, and in any PDF reader, not just this app. It runs entirely on your device.

Can a watermark be removed by whoever I send it to?

No. Watermarks and page numbers are drawn into the page itself rather than added as annotations, so they travel with the file.

Will editing a document lose its text?

Adding signatures flattens the page you sign, so text on that one page becomes part of the image. Filters and Compress rewrite every page for the same reason, and both warn you first. Watermarks, page numbers and merging leave text intact.

Subscription

How do I cancel?

Subscriptions are billed by Apple, so cancellation happens in your Apple Account, not in this app. Open Settings → Manage Subscription in the app, or go to iOS Settings → your name → Subscriptions. Cancelling stops the next renewal; you keep Pro until the period you have paid for ends.

I subscribed but the app still shows Free

Tap Settings → Restore Purchases. Make sure you are signed in with the same Apple Account you purchased with. If you have just subscribed, iCloud backup specifically starts the next time you open the app.

Can I switch between weekly and yearly?

Yes — Settings → Change Plan. Moving from weekly to yearly takes effect immediately and Apple prorates what you have already paid. Moving from yearly to weekly takes effect when your current year ends; the app tells you the date.

There's a problem with my payment

If a renewal fails, Apple retries for a while and the app tells you in Settings. Update your payment method in your Apple Account to keep Pro without interruption.

Refunds

All purchases are processed by Apple, and refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com.

Your data

Where are my receipts stored?

On your device. With a Pro subscription they are also backed up to your own private iCloud, which only you can read — we have no access to it.

How do I delete everything?

Settings → Delete All Data permanently removes every receipt, document and category you have created. It cannot be undone. Deleting the app also removes everything stored on the device.

Do you sell my data?

No. We do not sell or share your data, there is no advertising, and there are no third-party analytics or tracking libraries in the app. See the Privacy Policy for the detail.